T@lecom signs agreement with BT Global Services to resell its Mobile Worker Productivity Solutions
T@lecom today announced that it has signed a reseller agreement with BT Global Services, the networked IT services provider. The agreement enables BT to resell T@lecom’s WD Live solutions as part of the BT Field Force Automation portfolio, allowing both its enterprise and public sector customers with mobile workforces to tackle field productivity with enhanced access to mobile data.
The application allows organisations to convert current paper based field systems into an electronic format that works on mobile data devices for remote employees. With the ever increasing need to cut costs, increase employee productivity and improve customer service, organisations are constantly looking for ways to streamline their existing systems and business processes, as well as demonstrating a responsible attitude to reducing their carbon footprint.
The agreement follows the successful deployment of T@lecom’s paper to PDA solution to BT customer, Anglian Home Improvements. T@lecom provided the bespoke application to fit Anglian Home Improvements’ existing back office system and procedures and BT provided the hardware, airtime from BT Mobile, network infrastructure and managed service including first line support from its BT Field Force Automation Service Desk in Leicester.
Andy Browne, Communications Manager, Computer Services Department, Anglian Home Improvements, commented:“At a time when every business is reviewing costs, our business process is under constant scrutiny, the value of the Mobile Data devices and associated software to our company has been deemed a must to proceed with.” This solution was implemented successfully and T@lecom is looking forward working with the BT Field Force Automation team in the future across all industry sectors where customers have similar requirements.
Commenting on the deal, Paul Cleaver, General Manager, BT Field Force Automation & BT Supply Chain Solutions, said:
“We supply the infrastructure, equipment and support. T@lecom provides the software and bespoke integration. This addition to our BT Field Force Automation portfolio will allow many of our customers to improve efficiency within their organisations, whilst improving customer service at the same time.” “The Service industry is a very competitive market; often paper-based systems are too slow or don’t provide the information needed by senior managers to ensure that employees on the road are working to maximum efficiency. Making the change from paper to hand-held mobile devices with the help of T@lecom and BT Field Force Automation is going to ensure many organisations stay competitive. BT brings the strength of not just its BT Field Force Automation solutions, but also its complete Mobility portfolio which together with the T@lecom solution provides an end-to-end managed solution for BT’s customers, with just one point of contact for them.”
Jan O’Hara, Managing Director at T@lecom commented:
“We are very excited by this development; working with BT Global Services will allow T@lecom to work with larger organisations. We will be able to provide a greater level of support by using the infrastructure that the BT Field Force Automation team already has in place.”