Hardware & Software Integration
Delivering the mobile application is only half the project. The job data needs to be passed to the field worker and then as updates occur, back to your internal systems. The wireless delivered platform provides flexible support for integration to your back-office systems even allowing multiple systems to be aggregated together before the job data is passed to the field worker.
The integration server uses a defined set of staging tables that provide a clean isolation boundary between your systems and the platform. This defined data boundary has a number of advantages:
- Simple isolated testing ensuring the system and any future upgrades are working as expected.
- Doesn’t force a lock-in with your existing back-office giving you the flexibility to change your back-office if needed.
- Simplifies the support process when dealing with field users.
The staging tables can be exposed directly, however it is more usual for us to provide a Web Services layer on top of the staging tables to integrate with your systems. Alternatively, CSV files are still a common transfer mechanism and we can provide a service that imports/exports to these, either directly on a file system or via a local or remote FTP link.
Back Office Support
It is possible that you don’t have an existing back-office, or that the back-office you have is not capable of directly controlling the field workers. In this scenario we can provide back-office functionality via Web Applications that give you a complete system.
If you need to re-create your paperwork we can provide PDF generation customised to match your existing forms. The system can email these to customers or if required you can print them and post.
If your back-office manages the job data but is not able to manage the field workers we can provide a planning tool that allows you to assign jobs to your field workers and to track the progress of the jobs throughout the day. For larger deployments this can be linked to or driven by off-the-shelf automatic scheduling tools to ensure the most efficient distribution of jobs over your field workers.
We can provide operational dashboards showing how your mobile workers are progressing throughout the day and can provide intergration to your corporate reporting system for management dashboard and long term KPI tracking.