Our electronic Field Service (FS) solution is perfect for your service and maintenance business – a real time integrated mobile application configured to match the exacting requirements of any business need.
Capture FS is available for rapid deployment as an ‘out of the box’ solution or can be configured to your exact business functional requirements and fully integrated to your back office software systems.
High level features of our FS solution include; ‐
- Daily vehicle defect reports that are VOSA compliant
- Stock & parts management
- Job & task list
- Electronic signature capture with GPS location, date and time stamp
- Bar code scanning
- Photo capture
- Accident and incident reporting
- Customer ETA notifications
- Satellite navigation option
- Vehicle telematics & driver behaviour option
- Integration with route planning systems
Field Service ‐ Operational Needs
Capture FS takes into consideration your operational requirements to provide data throughout the job allocation and task process, from the start of the engineer’s day to the transaction point with the customer.
Capture FS takes care of your field service process and updates your internal systems at point of service and job completion, with the ability to account for parts used and charges to your customer at point of service.
We process millions of field service transactions every year, from plant engineers to IT installations, building surveys to facilities maintenance – our Capture FS solution delivers it all.
Our managed service provides customers with complete peace of mind, with application, support, integration, mobile device management and hardware all available as part of our flexible contract packages.
Capture Field Service puts you in control of your business, providing a real-time view on your jobs and tasks, keeping you compliant and providing 100% accurate field service information.
You will be able to reduce operational costs, improve customer satisfaction and deliver your business a great return on its investment.